Complaints Book

Official portal for filing complaints

Electronic Complaints Book

The Complaints Book platform is the Complaints Book in electronic format, constituting a measure of the "SIMPLEX + 2016" program involving the Directorate-General for Consumer Affairs and the regulatory entities of various activity sectors.

Here you can file your complaint and/or request information about issues related to the services provided.

Access Portal

Click the button below to access the official Complaints Book

Complaints Book

You will be redirected to the official Portuguese government portal

Important Information

Official Platform

Certified and secure government portal for complaints

Available 24/7

Access available at any time, every day of the year

Official Record

All complaints are officially registered

Direct Contact

You can also contact us directly through our customer service channels:

Emailgeral@hotelmare.pt

Telefone+351 262 550 180

AddressRua Mouzinho de Albuquerque, n.º 10
2450-255 Nazaré